Telia is slow..

NOTE: This has nothing to do with Telia’s network capacity (yet)

Mobile operator Telia in Sweden is quite slow when processing new requests. It has already been over one week since my order of iPhone3G (see a few posts below) and moving my phone number from another operator to Telia, and yet still haven’t got any word from them about the status of the order.

I did get some papers to sign (paper is so 1990?) even thou one would think it should’ve been handled with e-id instead. But all that was about 5 days ago. And the worst thing is you can’t even follow the status of your order on “My Pages” which makes it quite frankly useless.

Now i just asked a friend of mine who just happens to work for Telia to check it out for me. The results were the following:

Number transfer is scheduled for 2008-12-08, no more information available

“No more information available”? And that is from Telia’s own system. After some thinking I drew the following time line for the order:

• Telia receives the order, processes it manually (so next business day)
• Sends the papers the next business day after processing the order
• You sign and post back, even if you do it same day it will be about 2 business days before papers get back to Telia
• Telia then files a request for number transfer, which takes probably around 5-6 business days
• A few days before the transfer is due, a new SIM card and the phone is send out

Now I may be a bit too much of a digital guy (”Cause I’m a 21st century digital boy”…) but seriously — they have the technology and already have it implemented in their systems to speed this process up by days! First things first — use e-id to sign the number transfer documents — you are saving at the very least 2-3 days on that. Then automate the number transfer process as it actually only takes an hour or so if everything is automated. And at the same time you can send out the new SIM card along with the ordered phone.

So instead of having to wait weeks, it can take 3-4 days tops with all deliveries! That is quite some difference, don’t you think?